FAQ

Browse our Frequently Asked Questions below. Have a question that isn't answered? Reach out to us here.


Nutrition


All of our products are gluten-free, soy-free, certified Kosher, and vegan. And delicious! We also manufacture our nuts in a completely peanut-free environment.

Our nuts, while very high quality, are not organic.

We source our pecans from Texas and our almonds and walnuts from California. Our manufacturing is done in Santa Clara, California. We are proud to say that our nuts are made in the U.S.A.

Our Sweet & Spicy Pecans have the lowest amount of sodium, just 60 mg per 1 oz. serving.

All of our nuts are cholesterol-free.



Sales


Yes! Please contact us at contact@santenuts.com for wholesale pricing or learn more here.

We do not offer gift cards at this time.

We do offer charitable donations on a limited basis. Please email requests to contact@santenuts.com.



Packaging & Storage


All of our nuts have a shelf life of six months, with the exception of our walnuts, which have a five-month shelf life.

In a cool, dark space, in an airtight container.

We do not offer tours of our factory at this time.

Yes, for up to one year.



Shipping


We are committed to quality from the inside out! From sourcing quality ingredients, to the fast shipping, to prompt customer service, we want to ensure you are completely satisfied with your purchase. However, if for whatever reason, you are unsatisfied with your purchase from santenuts.com, you may reach out to contact@santenuts.com within thirty (30) days of the order date to begin the exchange, replacement, or refund process.

Please don't hesitate to reach out to us with any questions, comments, or concerns!

Orders under $35 are charged a $5 flat rate. Orders $35 and up ship free! All orders are shipped via USPS.

Delivery dates are calculated from the date of shipment. USPS does not guarantee delivery times.

You will receive an email with tracking details once your order ships. If you have additional questions about your order, reach out to us.

We do not ship on weekends or holidays. USPS delivers Monday through Saturday.

When you place your order on our website, you will receive an order confirmation via email. Once your item is shipped, you will receive an email with your tracking information.

To find out the status of your order, please email contact@santenuts.com.

Once your order is placed, the delivery address cannot be changed.

Orders can be canceled within 24 hours of placing your order or before your item has shipped, whichever comes first.

We do not require signatures for delivery. If no one is available to receive the package, it will be left at the door.

We don’t ship outside of the continental U.S. at this time.

We don’t ship internationally at this time.

Yes! We ship via USPS and they will deliver to a P.O. Box.

Please check all addresses carefully when placing your order. Details cannot be changed once an order is placed. We guarantee delivery only to the address that is provided during the checkout process.